1 reviews | Active since Apr 2012
Terrible Attitude, Behaviour and Service
Today I experienced disgusting service, attitude and behaviour at KFC Mangrove centre.<br> I arrived at this KFC at 12h01pm, I stood in the line & waited 14 minutes before at the counter.Finally got to the counter Ntombika tells me that the Card machine is not working, I need to go & get Cash. So I took off with to say why isn't there a SIGN that says that as I could have avoided standing in this ridiculous queue & went elsewhere! No Manager present! ONE TILL OPEN!<br> She says \Yes\" & then tells me my order of 4 ZINGER BOX MEALS will be ready in 7mins, so I said 7 mins is fine, are you sure not longer, she says 7 mins!<br> I told her to place the order &I walked to the nearest ATM &back (5mins elapsed).<br> When I came back, I told her to please put the sign CASH ONLY for other people, she ignored me.<br> 39 minutes later I get my meal!!<br> I am now late for mosque &rushing and told Ntomceba (another arrogant KFC employee) that \"PLEASE DO NOT PACK THE FOOD AND GIVE ME QUICKLY AS I AM IN A RUSH\".<br> She ignored me blatantly - Check your KFC cameras to verify!<br> She continues to fill our drinks when I am screaming ADD ICE, she ignores!<br> they give me 3 serviettes for FOUR meals!!!<br> <br> Your staff here are TERRIBLE!"
Thank you for the feedback and thank you for taking the time to inform us.
Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
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Thank you for the feedback and thank you for taking the time to inform us.
Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
***
