Tereble service and bad attitude

I waited in the drive through from 18:04 on 12/11/2015. Eventually at 18:17 after only two cars had been helped in front of me I arrived at the window to order. I was only told than that the ice cream machine was broken. The only orders I wanted were crushers. I asked to speak to the manageress. The lady at the window disappeared for 2 minutes and told me the manageress will speak to me at the collections window. When I eventually reached that window ( with no order) I had to again ask to speak to the manageress. She reluctantly came to the window. I asked her why they didn't't put up a sign at the drive through entrance to say there was no ice cream. She said she was fixing the machine. She walked away from me while I was still speaking to her. I drove away. The que in the drive through was about 9 cars. There was no sign to say there was no ice cream. <br> It's happened on a number of occasions also at the Horison KFC on Ontdekkers that their ice cream machine is broken... Always excuses. Management at KFC has really deteriorated over the last year. Last word : the service is exceptionally slow.