Tasteless meals and Poor Customer Service

To whom it may concern

I am typing this in absolute disgust and disappointment, with not only your food but also the customer service I had experienced

My colleagues and I decided to treat ourselves to lunch on Friday, 05/07/19 and opted for KFC at the Gatemax Umhlanga Branch. We placed an order through the call centre for collection, upon arrival, my colleagues had to wait a further 45 minutes to collect the order and there was still items missing which resulted in them waiting another 10-15 minutes. When we received our meals, all 5 of my colleagues and including myself was disgusted and disappointed • The Zinger Burger was extremely dry and tasteless , it had more skin then the chicken fillet itself – very crumbly , it had no sauce • Mash and Gravy was ice cold • Snack Burger Bun was breaking apart • And my colleagues that had the bucket for 1 meal said it was tasteless and very oily, the zinger wings in the bucket tasted stale and old • The Lettuce in all the burgers was black in color, like it was old and soggy (Pictures can be sent for proof) I had then called the KFC Customer Care line and spoke to an individual Lavonne (excuse my spelling) she had apologised and requested me to take my leftovers back to the KFC store and they will replace it. At this point my colleagues and I were quite disgusted and put off by our meals that we did not want to have our meals replaced at that time and more especially at the same store. Having explained this to the call centre agent she had shown no remorse or did not even have any other solution as to how we can be compensated for having this terrible experience. All she said she can do is “offer an apology and notify the store”

This in no way will bring back the money we wasted as well as our time, petrol and our lunch break.