SURPASSING CUSTOMER EXPECTATION

It is re-assuring to know that amid all the rude and unpleasant attitude of some staff especially at food outlets, there are some people that have the correct and positive business attitude that is related to clients.I am a regular patron of KFC-Shallcross. I had the pleasure of meeting one such person in Saviwe Mkhize, a young manager of the KFC in Shallcross, KZN. He had made me understand that there are people willing to go the extra mile to satisfy a customer after they have complained. He surely understands that the business cannot exist without customers and changed the unpleasant experience around to satisfy the customers needs. You surely are an asset in an industry that is reliant on customers and I think that is the contributing factor for your branch being busy with regular customers.You are definitely an asset to the brand. Thank you for taking the time to listen to my complaint.