Such negative service from employees

After waiting for 15 minutes in the drive thru queue to at least be served, I placed my order. I requested milkshakes and was told the machine is still broken (it hasn't worked in months now) I decided to then order a coke and cream soda for my kids with their kiddies meals. On proceeding to collect the food I was told by a very rude employee that there is no water at the store and so they can't give me the machine coke and cream soda. I asked what is happening with this store as the machine is always broken and now they can't supply cold drink either . This employee proceeded to click her tongue at me and told me it's not their fault there is no water and if I don't like it I can go somewhere else. What a disappointing response from people who are the image of your store. This store is forever out of stock in something or has a broken machine of some kind. It is so disappointing to see just how poor the service has become.