Such a shame

So KFC Flamingo Sq in Tableview opened a few month back . As many Tableviewians , I too have enjoyed the service , the friendly staff and convenience ( Not even 3 minutes drive from home ) . However lately I have notice them becoming quiet. Then i remembered a few complaints on Facebook regarding the time it takes for the order to be ready , to be honest Ive noticed this too , one can wait over 20 after placing an order. This morning I decided to Time my stay , from the moment of placing the order to the moment of receiving it , 22 minutes . After 18 minutes i decided to walk inside to see what the hold up was , once i received my order I spoke with the nice lady behind the counter . I informed her that social media was talking about the time it takes to receive orders , she tried to explain about the timers on the machines , so I indulged her then told her i knew the "hey penny " timers ;) . I explained to her that i love this KFC , but they , as a team need to be faster , the customer is vitally important to the business , the customer MUST come first , I want this KFC to do very well but I'm very worried more and more people will go elsewhere. Management .... Look after your staff , motivate them , teach them the importance of the customer .