TL
Thuli L

1 reviews | Active since Jul 2011

19 Jan 2016, 15:27

Such a disappointment

This afternoon I drove all the way from the JHB CBD to buy KFC in Campus Square as I regarded them as the best in town but my mind has been changed. I ordered the 2 mega deals and got them in a split second. Sibongile said they were already waiting for me. I was happy and took them and drove off. She didn't even give me a receipt which I found strange as I normally do the [URL Removed] competition. When I got to the office, the meat is a bit cold but that doesn't deter me. Then my daughter who loves her mash and gravy is disappointed to find only mash and no gravy on both orders. there are also no serviettes in the packet and no s****s. Pity I don't have the energy or time or petrol to drive there again and give them a piece of my mind. this girl deliberately withheld the slip from me. I demand an explanation.

0
Replies (1)
KFC
KFC's reply20 Jan 2016, 12:50
Official
Hello thuli123,

Thank you for the feedback and thank you for taking the time to inform us.

Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.

Kind Regards

KFC Customer Care Line
***

Best regards,