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Francois B

1 reviews | Active since Aug 2009

13 Apr 2015, 14:28

Substandard service with a cheeky attitude KFC

I placed an order with this Jane K at 19:30 on 12 April 2015. I must admit that none of the 4/5 staff behind the counter was keen on taking my order. It was like I've disturbed their social gathering, whilst on duty.<br> After 10 minutes of placing the order, Jane asked again on exactly what I've ordered and I realized that I won't be served order 696 at all. I did not grasp why it could be so difficult to get a single order right.<br> <br> Rachel (Senior) admitted that she was not the manager and that no manager or supervisor was around. This was evident in the horrible service I had to endear. <br> I eventually asked my money back and this merely serve as an update to KFC on what level of service their staff has become accustomed to <br>

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Replies (1)
KFC
KFC's reply14 Apr 2015, 11:43
Official
Hello francois2k,

Thank you for the feedback and thank you for taking the time to inform us.

Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.

Kind Regards

KFC Customer Care Line
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