Substandard food from KFC, N1 City

I registered two complaints within 3 months relating to a soggy crunch burger and a dried out and stringy dunked chicken burger from N1 City, Cape Town.

Reference CAS-394384-V3V8L9 and CAS-405443-X5S0B0. I received no telephonic feedback or compensation. I'm wasting my money. All I received each time was the pathetic email response below from Alice Radebe. One cannot reply to the mail as it does not get sent.

Good day

Thank you for taking the time to correspond with KFC customer care. We would like to apologize for the inconvenience caused when you visited our KFC store as it is not the kind of service that we pride ourselves on. The matter will be escalated to the store and we will endeavour to have the matter resolved and to ensure that you will not experience this in future. Kind regards, KFC CUSTOMER CARE ***