STOP MISTREATING YOUR CLIENTS

I have never had good experience at this certain Kfc in Brits, Firstly when I got in there was a gentleman complaining of how long he has been waiting for his food an employee FROM KFC WAS RUDELY SHOUTING AT HIM TELLING HIM THAT HE CAN GET A REFUND AND GET OUT OF THE SHOP, WHO THE **** DOES THAT WOMAN THE SHE IS?SPEAKING TO A CLIENT IN THAT MANNER, THIS WAS MY SECOND TIME IN THAT SHOP OVER AYEAR AND THE SERVICE IS STILL DISGRACEFUL. now I PLACED AN ORDER OF A FAMILY TREAT, 8 PIECE, TO MY SURPRISE WHEN I GOT HOME I ONLY HAD 7 PIECES WITH JUST ONE PACKET OF CHIPS? I WOULD LIKE TO BE REFUND ON MY MONEY AS THIS WAS FALSE ADVERTISING OF YOUR GOODS, I AM REALLY IRATE AND DISAPPOINTED ON KFC TREATS ITS CUSTOMERS, GEEZ GUYS