****** my money

"Good afternoon yesterday I tried to order online at vaal mall on your app, the money was debt from my account then I was told that I will receive my order. Hi Puseletso Salaminah. Thanks for ordering! Your order Puseletso*** is being freshly prepared and will be delivered from KFC VAAL MALL. For any queries, contact our careline on ***. Team KFC" Then after 15mibs I received this message Sorry, we had to cancel your order. Unfortunately, our driver is unable to deliver this order but don't worry, we have your back. You will be refunded within the next 24h. A voucher has been added to your *** on us! A member of our customer service team will be in contact within the next 7 days. Even today is more then 24 hours I haven't been refunded. I feel like I was rode my money I work hard for you guys you promoting that you are feeding the poor where else you are. Just ****s?????????? Even you vaal mall stuff they are always rude and don't know anything about customer service