CW
Craig W

1 reviews | Active since Sept 2011

08 Jun 2016, 16:13

Still waiting for feedback!

<p>About 3 or 4 months ago I experience poor service at one of KFCs branches. I told KFC customer care needs to resolve the issue. They were going to issue me a voucher on behalf of the store once the store sent email confirmation. I confirmed with the stop that confirmation had been sent to customer care. I have never received this voucher of R150 as promised by the store and customer care. This is not the first time Given has let me down.</p> <p> </p> <p>On top of this, I went to KFC and was told the chicken would take 15 minutes and was asked to park. In the past, when our order was ready they would bring it to our car. We parked and people who were also waiting for chicken who ordered after us started getting out their car and asking for their food. They then got prioritised while I sat there for well over 20 minutes waiting. They then shout my order out the window for me to collect. I am disgusted.</p> <p>On top of this, I told them I want a streetwise 3 with no wing. To my disappointment, I get a wing. Typical.</p> <p> </p> <p>I expect:</p> <p>1. The R150 as promised.</p> <p>2. My Streetwise 3 to be replaced with NO WING.</p> <p> </p> <p>Poor service is unacceptable. I pay a pretty penny for my food, I expect it to be of good quality.</p>

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Replies (1)
KFC
KFC's reply09 Jun 2016, 14:32
Official

Thank you for the feedback and thank you for taking the time to inform us.

Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.

Kind Regards

KFC Customer Care Line
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Best regards,