STILL NO RESPONSE FROM KFC - 3 months later - KFC Customer Care Case CAS-***-Y7J4G3 Feedback YUM:***

KFC has not responded to my complaint from 19th January. I see this as such bad customer service for a company who takes pride in their customers. ***************************************************************************

Dear KFC,

I am writing to formally express my dissatisfaction with the service I received regarding an order placed on Sunday, 19th January 2025, from KFC Sandown.

I placed my order at 15:50, as reflected in the order details below, and shortly after, I received a delivery pin code for the driver. At 16:37, I received an SMS stating that my order was on its way, but just one minute later, at 16:38, I was notified that the order had been delivered.

To my surprise, no delivery was made. How was my order marked as delivered without the use of the required pin code? This raises serious concerns about the purpose of the delivery pin system if it can be bypassed so easily. My children were left waiting over two hours for their food—an entirely unacceptable situation.

Although customer service eventually resolved the issue, the driver only arrived two hours later—and even then, one milkshake was missing from the order. Imagine the disappointment of my second child, who didn’t receive theirs, further adding to an already frustrating experience.

I have never experienced such poor service from any other restaurant. I had to spend my own airtime and time repeatedly calling KFC to sort out this issue, which left me feeling completely exhausted and unheard.

This incident was highly disappointing, and I believe it calls for appropriate action. I also believe KFC should compensate me for the inconvenience and distress caused by this experience.

Kind regards, Nqabakazi Simelela