Still no call from regional head!

This is my 4th complaint and still KFC has fone **** all to resolve it.

I have requested now 4 times the head of the Gauteng region call me, its been over 4 weeks!

How disgusting! I have been complaining about one branch in particular for over 3 years so **** your processes! I want the head of Gauteng to get off their ass and do the job they are paid to do! And that is ensure that the KFCs under them give quality service and food which they are not! It is also their job to sort out issues yet here we are over 4 weeks later and **** all!

I have warned KFC that I will take this further but no, apparently I’m beneath the management at kfc, so if this matter is not resolved I will approach Diug Smart directly and then the Ombudsman. The customer care people stop hiding my complaint and start doing what you are paid to do amd that’s ensure customers get service!

One last chance. Remember you have 60 working days to respond to my initial complaint in January. You haven’t. That means I can take this straight to the DTI who can fine you. I shouldn’t have to make threats to get service!!!!!!!!!!!!!!!!!!!!!!!! Yet here we are!