*****ing customers food

I am very upset that KFC in Sunninghill has on two repeated occasions not included all the food that I ordered and paid for. They keep some of the food you order and by the time that you get home and realise it is too late. Why should I pay for food that the staff keep and eat after I leave? This is so disappointing and unacceptable. I can understand if it happens once and it it's a human error but if it happens twice in a row that means that it is on purpose and that the staff is *****ing from their customers. I wish that KFC's management would do something about this. I will not buy from KFC ever again.