CS
Cobus S

1 reviews | Active since Sept 2012

27 Feb 2016, 16:24

Stay away from Kfc Robertson

We arrived at KFC at 15.13 at the drivethrough. We were only helped at 15.21, but the lady got the order wrong. She rectified and we payed again at 15.25. When we got to the window we were asked to park and wait. We complained and said that we were waiting for a while already. When they comfirmed the order, they got it wrong again. Can you freaken belief it. We had to pay for a third time for one order. We then received half the order at 15.49. The rest of the order only arrived at 15.54. Now that's what I call pathetic service.

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Replies (1)
KFC
KFC's reply29 Feb 2016, 10:15
Official
Hello cobusgatvol,

Thank you for the feedback and thank you for taking the time to inform us.

Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.

Kind Regards

KFC Customer Care Line
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