stands two hours in the drive through line when yo

On saturday the 21st of November at about past 11 at night we went through the drive thru for 2 hours and more the service is weak and poor eventually wen we got to the window there was no change and no chicken that time of the night the line of the drive through was very long i asked the girl who helped us eden to call the manager and the manager refused to come they had a very bad attitude towards us and wants us to wait in the dark in front of the closed shop where its so dangerous they didnt give our drink and they gave alot of wings which is unacceptable