Staff Blatant Disrespect & Disregard for Client At Bishop Lavis KFC

Staff Blatant Disrespect & Disregard for Client At Bishop Lavis KFC

Last night at 20h40 on Friday 29th July, I was ordering food for myself and my daughter who was sick. Since we were out late I didnt get a chance to get food and thought KFC will be a good idea since they usually open late.

I placed an order with Mzolisi at KFC Bishop lavis, for streetwise 2, streetwise 1 and snack burgers since my daughter wasnt well I knew this would cheer her up. After taking my order I was promised it will be ready for collection.

I left my location just after 21h20 and got to KFC at 21h30 ready to collect my order. I got to the counter and asked for the phone order I made earlier. I was assisted by the person who took the order and was told, I took to long so I have to wait or I can just go get something else somewhere else....I told him that I didnt make food, I placed an order almost an hour ago and now you telling me to wait 20mins or go get something else...He clicks his tongue and laughs while speaking to staff at the back...I asked him to speak to a manager..he goes to back and comes back pretending to be the manager and all the staff in the branch start laughing and making fun...all while I am standing there, place still had a few people in and my daughter is sitting in the parking lot crying coz I am making long.

I asked him for his details and he speaks in Xhosa to me knowing I dont understand and the staff laughs again. He refuses to give me any details and just walks to the back . His colleague who witnessed it all does the same thing...goes to the back and spends a few mins ..comes to the counter and through a piece of paper at me with the following details on it Mzolisi Shift Supervisor, *** and email *** telling me this is the info of the manager and laughs...goes on with her job.

I felt so angry and embarrassed because they clearly think nothing of myself and my daughter and I am now left without a meal for the night( myself and my daughter ) As I walked out they still all looked as I walk...spoke in there language and laughing.

The kind of services is not a first, if the food is not old and over cooked you have to sit up with KFC rude staff that gives you attitude, making as if they doing you a favour.

Asanda ( Store Manager)

The Staff at the counter Yonela - Zuzeka

Mzolisi (Shift Manager) The one who was the clown of the show and had everyone laughing.

I feel that my experience should be shared so that people can know what type of service to expect from KFC BISHOP LAVIS.

I will write an article in the Cape Times( I know the Editor) and I will speak about this specific incident on our podcast and I will have some of my influencer friends blast KFC online and share the type of experience people can expect from you guys

My name is Adiel Solomons and I am the founder of a Digital Marketing & Business Service Agency

My email is ***cy or call me ***

Awaiting your soonest response to the above.

Regards, -- Adiel S