Staff at WESTGATE MALL KFC HAVE NO ETIQUETTE

Im appalled at the service and how these staff members carry themselves. the attitude is enough to make on not support or buy from any KFC branch. my mom, kids and myself decided to buy the kids some ice cream last Friday, 08, January 2016. after standing in the queue for almost 10min, i was asked to join another queue at the back. Without any explanation. i protested, as i had been waiting for long and was at the front, and next to buy only to be told to go to the back end. They laughed with the others and started making remarks about me, and why i should be complaining. And actually refused to assist me. my kids were getting just as frustrated as i was because they had been promised a treat, specially because we always buy our ice cream at KFC.Customer service and etiquette should be the no. one priority in every business. And the pleasure of enjoying your meal or purchase shouldn't be spoiled by a negative attitude. i will no longer buy from that KFC, in actual fact I will ensure that I advise any one who wants to know how horrible the service is at KFC westgate. It wont cost me anything to spread to bug on social networks. I have already started in my workplace.