1 reviews | Active since Apr 2012

27 May 2016, 18:52

Spiteful Employees

<p>I went to KFC Lyttelton on Friday 27 May at 19:15. I stood in the que for 15 minutes. When it was my turn a lady spoke to me and I answered her. Another woman went in front of me and I politely asked her to kindly wait her turn. I placed my order with Louretta for a 8 piece family meal, (sides were burgers, pops and wings), a classic Twister and 8 zinger wings (Order 333). She was very unfriendly. I paid at 19:27 and sat down to wait for my order. There were at least 20 people in the store. I waited for 20 minutes and eventually heard “Blondie” shouting at everybody about my order still being in the hot oven and nobody attending to it. I was the only client left in the store. I asked to talk to the manager. I spoke to Merian (The manager) and asked her why my order was not being attended to and she stood with a mouth full of teeth but could not explain. The simple fact was that the employees were being spiteful as I had asked the woman to wait her turn. At 19:57 I told them to give me a refund as I was very disgusted with their service. I left the food at KFC and when I got home my son went to buy food at KFC drive through in Jean Ave. I shall NEVER set foot in KFC Lyttelton again!</p> <p>KFC Lyttelton are the worst employees ever or maybe they are just r....t!</p>

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Replies (5)
KFC
KFC's reply30 May 2016, 08:25
Official

Thank you for the feedback and thank you for taking the time to inform us.

Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.

Kind Regards

KFC Customer Care Line
***

Best regards,

KFC
KFC's reply30 May 2016, 08:26
Official

Thank you for the feedback and thank you for taking the time to inform us.

Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.

Kind Regards

KFC Customer Care Line
***

Best regards,

's update15 Jun 2016, 13:58
Reviewer Update

Nothing happened. Useless KFC emloyees!

KFC
KFC's reply15 Jun 2016, 14:30
Official

Thank you for the feedback and thank you for taking the time to inform us.

Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.

Kind Regards

KFC Customer Care Line
********** 222

Best regards,

's update29 Oct 2016, 23:20
Reviewer Update

5 months later and no reply! Very bad service indeed!