vM
veronique M

1 reviews | Active since Jan 2015

25 Feb 2015, 12:52

SOUR FOOD SOLD on 4 occasions by Kentucky

An extreme run of bad service at Kentucky Plumstead, has led me to put pen to paper about resp. = sour mash, sour coleslaw, yesterday sour mini breads, and before that undrinkable coffee. It is a run of errors that points to an *********** managerial presence designed to chase customers way. I have kept the coleslaw sour batch example, the 3 pieces of sour bread rolls from yesterday, but the mash STANK so much that I would have had to have a sep. house to keep it in = discarded. I worked out the total sum for INFERIOR food = R 530 (4 meals of between R 125 - R 140) = THAT IS A LOT OF MONEY TO WASTE ON SUBSTANDARD FOOD in a short time, and it points to a DRASTIC CHANGE needed insofar as a managerial interest in getting this branch sorted out. WHERE IS THE QUALITY CONTROL - Kentucky has always put it out that they sell superior food. All that now happens here at Plumstead, is DISTURBANCE OF THE PEACE almost DAILY, as a man with megaphone goes mad and the sound and noise he creates, penetrates our houses all the way up to Constantia Road - having ruined our meals, will KFC now RUIN THE PEACE OF OUR AREA? As I write this, he is screaming into the wind. Is this become a low-class firm ?

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Replies (1)
KFC
KFC's reply26 Feb 2015, 09:11
Official
Hello vdumont,

Thank you for the feedback and thank you for taking the time to inform us.

Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.

Kind Regards

KFC Customer Care Line
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