Slow Service, Extremely Rude, No Feedback

Evening of 02 April 2015 at approx 17:50 we stopped at KFC 201 Sparks Road Overport Durban to buy our starving toddler a quick meal after being at work much later than expected to attend to an issue. There was a queue when my wife went into the store which was due to there only be two ladies behind the cash registers taking orders, which for the long weekend is inaduqaute. My wife waited 10-15 min just to place an order whilst our STARVING TODDLER WAS CRYING IN THE CAR. I called the branch manager from the car who explained that there was only two staff because he had staffing issues and there was nothing he could do.When my wife finally returned with a meal (pops, chips and a juice) she told me how the cashier was extremely rude when she asked about the kiddies meals options and pricing. The cashier told my wife that told she should have looked at the kiddies menu whilst waiting in the queue, which is inconveniently placed by the entrance. The chips were OVER salted to the point where they were inedible especially to a toddler which meant he only had the pops and liquifruit for dinner, which highly annoyed me. After requesting the owner to call me i have not received such call.