SLOW SERVICE AND RAW FOOD

At 22:50 on 13/11/2015 my husband and i popped in at the KFC drive-thru in OTTERY, Cape Town. We ordered and paid for a zinger and street wise 2. At the collection window we waited for five minutes and were told to wait 20 (twenty) minutes....while cars are waiting behind us! I said cancelled the order and give the money back. The lady asked if i want an ice cream while waiting. I said NO. I want the money back to eat somewhere else. After waiting ANOTHER 5 minutes....no money...but the food. At home i discovered that the zinger's chicken was still raw!!! I then send a message to the Manager whose number appears at the Bottom of the receipt. I still did not receive any response. Appalled, dissapointed and disgusted!!