Slow service and incorrect waiting times being given to customers!

<p>I was at KFC in Plattekloof on Friday the 18th. I placed a fairly large order and it was ready in no time. Only to be told we had to wait 4 minutes for our 2 x 8 zinger wings. We ended up waiting 12 minutes with not a word coming from the staff (while our other goods get coled).</p> <p> </p> <p>Siya, who was the manager on duty last time, was informed of this issue the visit prior to this one. He asked that I do not contact the regional or customer service as he will ensure it does not happen again. I took his word for it. To my disgust, it happens again.</p> <p> </p> <p>When speaking to the other manger on duty this time around, I asked why they give false wait times. She informed me that the kitchen staff say it is shorter than it really is because they know managers will put pressure on them. This is NO excuse to mislead your customers and make them wait for something that should be readily available. If you know it is a Friday night, make sure you have fresh product available all the time. Simple.</p> <p> </p> <p>After complaining for about 5 minutes, they offered me a streetwise 3. Which was appreciated. This does not right a wrong. I will not be returning to the store as this is clearly a common occurrence.</p> <p> </p> <p>When you are ready to show me that you are doing it right, let me know! Im sick of complaining!</p>