Simply RUDE

So I went to KFC on Saturday evening, specifically the Ottery branch in Cape Town. I had asked for a grilled twister, but asked for the mayo to be removed. The lady at the till then repeated in her microphone to add no sauce to her colleague I assume.

We then requested, literally seconds after, that we would like sweet chili sauce ordered, because frankly without ANY sauce this would be so dry and hard to consume. I swear we were made to feel as if this was the most ridiculous request she had ever heard. She abrubty said no, and that the twister was already done. I mean, I had asked SECONDS ago. It's not as if we changed our minds at the following window? I didn't know we were subject to what the cashier was willing to put through for us on on the order or not.I had even said remove the mayo and she instructed that ALL sauce be removed (not what I asked for). After an argument about the sauce, she then said she had asked them to add it. Why did I have to argue about this in the first place?????

We collected our food from the next window and checked our food. The sauce was NOT added. Now let me just say the reponse we got from the woman who served us was absolutely **********. She shouted as us, told us the twister was already done when all we asked was for some sauce.

All this **** for a little sauce. I wouldn't even call that going the extra mile. I pay for my food, it's not like I was getting a free hand out from KFC.

Educate your staff of the basics of customer service. What happened to the customer's always right? Go the extra mile? Needless to say, I will not be going back there whether they improve or not. I do not support people who shout at their customers and are not willing to suck it up (because it is your paid job) and put some sauce on my freaking twister.

It was a simple request, but KFC's staff decided to be simply rude.