silent no communication at all

I wrote a complaint about KFC a week ago and received an email on the 30th March to say the complaint has been resolved by Lavington Williams case number CAS 175349-T3G9B6 I decided well let to test that on Friday 1st April at night went to KFC woodmead it was as it they had taken it a mouth hight service delivery was worse am not suggesting I be treated like royalty I work with people and for the people and when a customer is paying at least show a bit of respect and gud attitude with woodmead it's as if one is going there to borrow I wonder where management is at again no communication skills at least a smile or something we all are under pressure economically but gud attitude gets a business far once again can someone who cares and knows business communication with clients and ethics help from KFC