Shoddy Service must end

I just don't understand how KFC Maponya Mall can have the same problem every end of the month. We can't be having long queues waiting for meat to be ready, I just don't get how the management can't plan for large volumes of customers, I mean i see the same faces even i know and can estimate the numbers myself. We can't have this happening every time and then there's excellent service in another branch in Lenasia , Trade Route mall to be exact. It's as if there is no consistency....