SHOCKINGLY DISMAL SERVICE FROM KFC CUSTOMER CARE CENTRE & THE KFC STAFF AT THE RAISETHORPE BRANCH IN PIETERMARITZBURG

SHOCKINGLY DISMAL SERVICE FROM KFC CUSTOMER CARE CENTRE & THE KFC STAFF AT THE RAISETHORPE BRANCH IN PIETERMARITZBURG On the 31 December 2021, we placed an online order for the following: 1. A Large Zinger Burger Meal 2. A Medium Colonel Burger Meal with No Sauce and a Coke Zero 3. A Double Crunch Burger with Extra Sauce 4. 24 Piece Bucket of Zinger Wings We placed the order at 13h20 and two orders had gone by with our order not arriving. Eventually after waiting almost 3 hours, we received our order ONLY to find that: 1. The Zinger Burger came with NO Zinger Sauce at ALL. 2. The Zinger Burger Meal was ordered as a large meal, but regular meal was delivered. 3. The Double Crunch was requested with Extra Sauce, but it came standard. 4. The Colonel Burger, which we requested No Sauce, had Extra Sauce 5. The Colonel Burger Meal was requested with a Coke Zero but a Normal Coke was given. 6. This led to a medical emergency because while we were trying to contact the call centre to sort out our order, my dad who is in his 70s consumed the Normal Coke whilst thinking it was the Diet Coke, which let to a spike in his blood sugar level and since he is a Type 2 Diabetic, my dad needed to be rushed to the hospital for urgent medical treatment. 7. And if that was not enough, the 24 Zinger Wings were not delivered AT ALL Before, we realised my father’s condition after consuming the Normal Coke, I was on the line with the call centre agents who were of no help at all. The advised that they will have someone call me, but nobody did. After attending to my dad in hospital and once he was stable, I reached out to the Raisethorpe branch and expressed my horror and frustration. I was told that someone will get in touch with me. My husband received an email on the 31st December advising that a case has been opened under Customer Care Case CAS-824613-G0C2D9 has been logged YUM:*** and that the customer care team will be in touch soon. Today is the 24th of January 2022 and we have had NO COMMUNICATION AT ALL from the KFC Team in general and from the management at the Raisethorpe branch. My husband has sent numerous follow up emails to the KFC Customer Care email addresses and has NOT RECEIVED A SINGLE RESPONSE. Now tell me KFC, IS THIS THE WAY YOU TREAT YOUR CUSTOMERS? IS IT REALLY FAIR ON MYSELF AND MY FAMILY TO BE TREATED IN SUCH AN APPALLING MANNER AFTER SUPPORTING YOU FOR DECADES. I AM ABSOLUTELY AND TRULY APPALLED AND DISGUSTED BY THE KFC MANAGEMENT IN RAISETHORPE AND THE KFC CUSTOMER CARE TEAM….. FYI Because of the lack of attention to detail by your staff employee, whom you are responsible for training, my dad had to spend three days in hospital, AN ACT THAT HE COULD HAVE DIED FROM… WELL DONE KFC FOR MAKING IT THE MOST MISERABLE AND TERRIFYING END TO THE YEAR AND FOR HAVING US SPEND THE BEGINNING OF THE NEW YEAR IN THE HOSPITAL WITH THE ADDED RISK OF COVID.. WELL DONE INDEED..