Shocking service ever

I have a simple question - 1. Why is KFC Florentia still operational? Me and My friend went to this KFC last night to get some thing to eat, first THE DRIVE THROUGH????? shocking service, you wait by the drive through, after a good 2 minutes, some one will say come order at the window instead, we went to the window, it seemed like only one person is servicing the drive through, because after a good 5 minutes with 3 cars in front of us we decided to leave the drive through and physically go inside, as if that was a solution to our problem, we stood by the counter and every one carried on as if we are invisible. It got to a point I asked if people are on leave of if the staff is on holiday, some lady who was cleaning some ice cream machine continued cleaning it without being bothered. CUSTOMER SERVICE IS DEAD IN THAT FRANCHISE, I WONDER WHERE THE MANAGER WAS BECAUSE CLEARLY IF THERE WAS ONE, THERE WOULD BE SOME KIND OF SERVICE. i wasted a Good 45 minutes, to go buy a simple KFC. People are paid to a Job, i dont care if the store is shot staffed or what ever, its the stores responsibility to ensure that i receive a service, if they cant ensure that they should just close their doors, cos clearly they not running a business but a mickey mouse house, Customer service is very vital when you deal with walk in customers, what ever you and your staff are going through, stays in the back. I must comment on the service we received from Khaya, though his shift was over, he came through and took our orders, and went to the back and prepared them that's what I call great service and being pro active. If it was nt for Khaya, right now i would be considering looking at alternatives in the area, but the way he assisted and taking responsibility though he was off duty is commendable, at least there are still people out there who value customer services and their jobs.