Shocking Service and wrong order - KFC Arcon Park Vereeniging

Received really bad service from your KFC branch in Arcon Park Vereeniging. Used the drive thru yesterday just past 6 in the afternoon. Firstly we had to repeat our order numerous times because the assistant just couldn't get it right. When we finally sorted our order, and proceeded to the pay window and collection window.

Once we got to the collection window a very friendly young man took our receipt to check our order. The receipt only showed one box master, but our order was for....

1 x sprinkle pop 1 x streetwise two with fries 1 x box master meal 1 x fully loaded box meal

The receipt given by the pay window wasn't even our invoice for our order. We were given a receipt for only 1 box master. After confirming our order at the pay window it was still incorrect. We even told the lady taking payments that the sound on the speaker outside was horrible, it sounds if the lady on the other side is talking through her nose and extremely soft.

The young gentle man then called one of his ***orkers to assist because the order was incorrect. She asked us to confirm our order and we repeated it again. They said they will sort it, while we park outside and wait.

While waiting, there were more than 6 vehicles waiting due to the same issue of incorrect orders. We had frozen groceries in the car as we went to Checkers before visiting KFC.

By 18:45 our order was still not ready. I had to go inside to check up, almost 40 minutes later. The young man assisted me again, busy packing our order.

Upon arriving home, our order had items missing from the fully loaded box meal, that wasn't even packed in the correct box, but just loose. We had the fried chicken missing.

I have never received this poor service from any other KFC branch. Their service needs to be sorted as this is not the first time. I will forward this to hello Peter as well, I await your feedback on the matter. Kind regards

Neville & Sonet