Shocking service

No stock of big buns for 2 days last week (Thursday & Friday). Then no stock today on Monday. Reason being stock sells out too fast, but all three times where in the morning around 9:30/10:00. Manager's reason is delivery has not arrived. It makes no sense if there days it's the same reason as too me it's poor planning from the branch.

Then I phone KFC delivery Pretoria and for 33mins I am told I'm caller 1 and no answer. This is shocking service and I'm not one to complain easily, but this is utter pathetic. Main reason I enjoy buying from Burger King as their product is awesome and the service is great.

KFC is slacking year in and year out. I would hate to have a branch that's always out of stock and not be bothered how it affects client base or a delivery number that is not answered after 5 or 10mins. 33mins is shocking. If you can't run a branch in a orderly manner, get new management or close the branch down and focus on service delivery and not having more branches and poor service.