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elizabeth S

1 reviews | Active since Jul 2014

06 Apr 2015, 16:03

Shocking Service

Wanted to spoil my boys with an ice-cream from KFC but wow what shocking service I got from Samke2! Firstly she has no manners, she doesn't greet customers. My son asked to place the order(who is 10 years old) she didn't even look at him, once she was done making our Krushers she pushed them towards us like they were dirt ,threw the straw's down that they actually fell between the computor, when I asked her if she is having a bad day she just says \NO". I asked her for a pen she tells me she doent have one I had to ask the next cashier to get one for me. When I told her the next time she thows my food at me I will make more noise she back chatted me and said she didn't and called for the next customer......Shocking that a cashier can treat customer so badly and still carry on like its the company norm! KFC really has to pick Up on there poor trained staff! Disgusting! Will not return very soon to this branch"

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Replies (1)
KFC
KFC's reply08 Apr 2015, 16:20
Official
Hello lizzy130,

Thank you for the feedback and thank you for taking the time to inform us.

Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.

Kind Regards

KFC Customer Care Line
***

Best regards,