Shocking and disgusting service

Shocking customer service. The staff don't care at all if you are unhappy. Got home to discover items I had paid for weren't there. They never have certain items. You phone customer service they say they will get the store manager to phone and some other guy phones and when I ask him what he us going to do to rectify he says he will keep it there till I come and get it. Shocking and disgusting service to say the least