Shocked at such poor service from KFC!!

On 4 February 2015 I wanted to buy lunch from KFC Muizenberg before a meeting. When I entered the drive through there was only one vehicle in front of me, already standing at the pay point and ordering point. They were chatting and laughing with the lady who assisted them. I later switched off my vehicle. From the time I stopped until the time I received my food at last was 17 minutes!!! One vehicle in front of me! <br> <br> I am shocked and can't believe the unprofessionalism these days! We buy KFC twice a week in Mossel Bay, my whole family loves KFC and support them quite a lot! <br> <br> This leaves a very bad taste in my mouth! I was almost late for my meeting because of people who chats with their friends, laugh and let the next car wait, although they see the other car!! VERY VERY POOR SERVICE!