Shocked

It is with great unhappiness that I am writing this report. I went into your heiderand franchise to sort out an issue that I had just a week back. I spoke to sakhiwu who told me that a certain manager Benjamin is not working at their outlet. Not even rectifying me that I was at the incorrect place, just saying there was no complaint on their system and that I must leave my details and that he would contact me back, which until today has not happened. I am sorry but this kind of attitude is unacceptable in a place where you are dealing with clients everyday. There was another manager on duty (Anton) who did not even thought of assisting me while I was explaining myself more than three times. Sakhiwu just left me standing there going to the back not even telling me what he was going to do. I felt like a complete idiot and not a valued client. I would appreciate it if this matter is gonna be dealt with immediately. He should have told me that I was at the wrong place, which he didn't. Did not even bother to contact the other branch in mosselbay. I had to do that myself and then only realised I was at the incorrect place. I would appreciate it if this matter is being dealt with.