Shambles on 21 Dec 2015 at Bedford Centre Branch

For the past couple of months, the Bedford Centre KFC has had a limited number of tills where card payments can be taken for orders. This results in slow service if there are many customers using cards, bearing in mind that we're somewhat a cashless society. I recently went through the drive through to discover I couldn't make a card payment or order. Time wasted and I had to go in store. Tonight the store had a serious staff shortage. The staff on duty seemed to be out of their depths and there were extremely long queues in the store and the drive through. I watched as customers walked out of the store and car owners abandoned their bid to buy. I stood in the store for approximately 40 minutes and good 10-15 of those, being my waiting for my order and an additional 5 waiting for a supervisor (Thapelo) to talk to me. He told me how he'd had to handle telephone calls of people in drive through complaining of waiting for an hour for service. I asked for the owners number and was directed to central customer services. I asked if the owner had been made aware of the fact that they had a crisis at hand and no. This branch is surely on a steady decline.