sevice was totaly unaceptable

Monday 21 March @ 9.30am we as a family of 4 chose to have breakfast at KFC befor heading home from our vacation...the wait of 25 min to recieve our order was rediculase...as were all the other customers that morning,we all couldnt believ how slow service was...it looked like they were under staffed.but not once did we see a manager or any staff come to apologise for the long wait for food.....and not to mention the tea i ordered for my 5 year old son was black after i asked with milk..my husbands coffee was also cold..the eggs inside the AM RISE was so hard my husband had to take pieces out his mouth it was so unpleasant to chew..the bottom of the egg had made a hard layer..