Severe Customer Complaint: Unacceptable Conduct by KFC Mount Currie Unacceptable

I am extremely disappointed, frustrated, and angered by the unacceptable treatment I have received from KFC Mount Currie.

On 25 September, I was declared a winner of the Travel Wings competition and was explicitly told that I would receive communication regarding my prize within 24 hours. That communication never happened.

Today is 23 December, nearly three months later, and I am still receiving the same empty response that “the matter has been escalated to management.” This explanation has been repeated endlessly with no resolution, no accountability, and no communication from KFC whatsoever.

I have followed up countless times via emails and WhatsApp messages with the store manager, wasting my own airtime and data, only to be met with false promises and delays. Each interaction leads nowhere. This is not a delay — this is complete negligence.

This situation reflects a shocking lack of professionalism, integrity, and respect for customers. Winning a competition should not result in months of chasing, begging for information, and being ignored. I feel misled, disrespected, and taken advantage of.

Is this truly how KFC treats its customers and competition winners? Making promises you clearly have no intention of honoring is unacceptable. The lack of communication and responsibility from KFC Mount Currie is disturbing and has severely damaged my trust in the brand.

I demand a clear, immediate response and resolution. This matter should never have reached this point, and the ongoing silence and excuses are simply unacceptable. I have evidence of emails and WhatsApp messages leading to no where