**** service - no food and charges

Ordered online, driver came and also WhatsApp's me from wrong location with no food after waiting for 15 minutes. he comes to the spot I'm waiting after 10 minutes of looking for home. He pitches up with no food and says he will be back in 5 minutes with my food. I get a SMS saying he cancelled my order and I will get a refund until 7/14 working days for food that I didn't get and had money for at the time. I have to use my airtime on top of paying for delivery for my meal that I ordered online.

So I contact the customer services to find out where is my food and the lady says that the UBER driver went back to the store to collect, I state that he hasn't contacted me or delivered anything. the driver is then allowed to say whatever he wants and I can only get a possible refund in 7/14 days wow.

Is this service?