Service failure and Staff with Attitude!

<p>Thursday before last, between 9pm and 10pm, I went to KFC in Plattekloof to get a quick meal. I went through the drive-thru and ordered 1 streetwise 2 and 2 streetwise 1's (with mash and gravy) and an extra portion of small chips. When I got to the drive thru window, I was then told that there is a 7 minute delay on the chicken (why only after we pay are we told this?!?!?). After some time, I received my meal, and luckily I parked off in the parking lot close by to check my order because when I opened the bag I found no mash and gravy and no mini loaves. Instead in it's place I found 2 regular chips. I walked back into KFC and asked that they exchange the 2 regular chips for the mash and gravy and mini loaves like I ordered and the girl at the drive thru window turns around with attitude telling me I am wrong and she gave me what I was on her screen as if I jumped through the order window and typed in my own order. So in one sitting, I got an *********** person taking my order (when even though he repeated it back to me correctly, entered the wrong thing on system), a delay in waiting for chicken even after we had paid, the wrong order which I luckily picked up before I had gotten all the way home, and attitude for trying to correct it as if I was trying to gain something (the meals cost the same amount). The service and experience was truly pathetic. Get your act together KFC!</p>