Service efficiency

I visited KFC Jane Furse Plaza on the 28 of August 2021 my order number was 375

I'm very upset and disappointed in my order. I ordered a 10 piece family treat with 4 dunked wings and snack burger double take, however to my surprise I was given a 8 piece family treat

This is complicated unacceptable as I paid for 10 pieces of chicken and was only given 8 pieces. I was with a colleague of mine that ordered a wrap star meal however was only given the wrap we decided not to go back as we wanted to get home as it's a busy period at the moment

My question is is it expected of me to count all my pieces as and when. I'm being given the order or KFC staff should ensure to give me what I have paid for, I understand that mistakes do happen however I call this mediocre behaviour as it happened with my colleague as well

How many people that buy from the Jane Furse Plaza KFC experience what I have experienced today

The branch must review the service and efficiency plan in order to provide customers with a proper service delivery, there is a reason why I ordered a 10 piece family treat and not an 8 piece family treat I'm very disappointed in this branch

It's a pity that as customers we end up settling for poor service as we would just accept the unacceptable