service delivery

I ordered and paid for my food at 20:59 on Saturday 12/12/15<br> I only got my food at 21:55<br> Wen I asked to speak to the manager about the time I have been waiting, she start s to explain something about their till system and then gets interrupted by a staff member and starts conversing in her language that I couldn't understand!!<br> She then walked away without giving a solution to my problem<br> I emailed the customer care on Saturday evening, and still waiting on them to respond<br> The big problem that I had was that I dropped my wife to buy something for the kids at another shop<br> Wen i finally left KFC and got home, the food my wife bought for the kids was ice cold and they didn't want it!!!!