******* service and meal from KFC!!!!

I ordered 3 meals including the streetwise for R99 at the North Coast Road branch in Durban on the 12th January. I was told I can collect the meal by 5.47 as I did it online. I got there at 5.50 and was informed that the order will be ready in the next 2 minutes. Needless to say 15 minutes later I was still waiting for my meal whilst people came in and collected theirs. I was greatly upset because of the inaccurate time initially given to me and the poor attitude of the staff. I requested to speak to the manager or person on duty on a few occasions without success. Eventually someone came from the back with an apron on (so I don't no if this was the correct person) and apologised for the delay but could not give me a credible explanation as to why I was informed that the order will be ready for collection 20 minutes earlier. Needless to say the chicken was dry and horrible and the packet of chips with the meal was not there. The drink I got with the meal was ghastly and tasteless!! Tl[his is not the first time I experienced this problem at this particular branch where I ordered meals telephonically and was given a name to ask for but when I got there the order was not placed. I requested the staff member whose name I was given but she genuinely did'nt no about the order. As it was a friday and the store was busy I refused to have my order placed and wait. I asked for the manager who was unavailable as they were busy in a meeting. Bottom line is that store will never receive my order again.

Incidentally try to contact customer service or anyone who matters is non existant. That's how YUM values its business.

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