Service agent authorising a payment without waiting for my full consent!!

I would just like to say that you need to train your customer care operatives better. The experience I received from your agent by the name of Portia was horrible. Considering the fact that at one of your stores you’re having an issue with card payments and I am given attitude by your call centre agents when I reach to cancel an online order was really disgusting.

There is no point in you having the multiple customer care lines if you’re not planning to effectively listen to your customers query, be patient enough to explain the possible solutions and assist a customer who is already clearly frustrated.

I am livid at this experience and personally your staff does not seem to care about the experience they are giving your customers.

Do better!