Serious about customer service!

I'd like to share my recent experience with KFC New Road Bridge, Midrand. I had ordered few items via Uber Eats for home delivery. The parcel I received was totally unacceptable as one of the item was burnt badly and another item was missing from the order (this was after they informed me that they dont have the normal sized buns which was the first disappointment itself). It ended up us cooking maggi for that night. I made a written complaint to KFC and obviously did not hope for a response nor a resolution to the pathetic experience I received. I was surprised that they have a team dedicated to attend to such complaints and manage it efficiently. I received a call from the customer care within 24 hrs and was assured that a complaint was logged against the outlet and some vouchers were issued to compensate. Thereafter I received a call from the outlet of which they apologized for their mistake they made and corrected it by replacing the meals, not only that the Area Manager (Ntombi) personally phoned me to check if everything is alright and acknowledged that there was a gap in their communication system of which it is corrected now as a result of my complaint. I was impressed that they took my complaint seriously and acknowledged that they did make a mistake and have corrected it by improving their internal system. The fact that my email did not go unnoticed says alot!