Second time unlucky

<p>Went to KFC in Belleville, through the drive through...ordered a 5 piece family treat with 2 mash & gravy, 2 coleslaw and 4 zinger wings. The pieces of chicken I asked for was 2 side breastfeeding, 2 wings and 2 drum sticks. The manager assisted me at the drive through window which was quite impressive. The lady at the next window assured me that everything was in the take away bag, almost like her life depended on it. Got home and guess what....no chips. Furious I drove back asked the manager to check the bag to see what's missing he took almost 5 minutes to realise the chips was missing. Replaced everything..only to discover when I got home..instead of 4 wings he only put in 2 wings. The chips looks pathetic. Chicken looks like it's still alive and all he could say was sorry. I had to drive almost 10kms back to replace it. Called the customer care to log a complaint and the person who answered sounded like she just woke up.</p> <p> </p> <p>What is happening to customer service in the fast food industry </p>