Sad but true..

My family and I have been customers of the new lands west KFC for the past 10years or so but it's just so sad to see that we now are force to wait in ques and get food that isn't of eating standard. Well I'm not one to complain but this time I'm highly insulted. It was on 29/07/2018 I go through the drive thru arrive at the cashier at 14h00 the cashier told me to wait two minutes coz they were doing a stock take and change of shift..I agreed coz it's my childs meal(by the way we buy a meal every single day from KFC even if it's not at that branch,I do have slips and statements to prove) We sat and waited with my entire family and very hungry child while the staff are having a good laugh..it was 15mins later still waiting I asked the cashier if it's possible to put the order and let me pay while we wait she refused..cars behind me all think I'm holding up the line and the staff laughed never bothered to even explain..I then phoned the customer line and logged a complain.. and got a ref number of385434 eventually placed the order which was just one burger with mayo and not the zinger sauce..don't think that's a hard order,so got my order and then drove off .my child who fell of to sleep hungry got up 60kms away takes her meal to eat and it was hot (as in the zinger hot). So just s**** of the sauce and remove the Pattie and gave my child to eat the bun and lettuce. I phoned the customer line again and told them what had happened and they told me to get a meal there (I'm in no way was looking for a free meal) anyway coz of me not being around for the week I returned to the store today..I ordered meal and paid for it at the counter but out off curiosity asked the manager and produced my ref no..but she knew nothing about it.. So I phoned customer line again spoke to bongiwe and explain the story but she said it was dealt with when asked to produce proof of dealing with the problem she cut the call..I phoned back all this was from my cellphone which cost much more then the meal.. then called the customer line again this time spoke to unique..this time I was in the store and asked again if the matter was escalated she said yes but I was standing in front of the manager and the customer line.. customer line insisted matter was resolved but manager doesn't know anything so I give my phone to manager to speak to the customer line .. I just requested that get area manager or someone contact me..this time I feel I should get compensated..it's not a threath but I've got proof of daily purchase from family extended family.. business staff and friends..newlands is not big so we can stop support..and this is not only because of bad behaviour from staff that feel we do them a favour but also of the numerous times of wrong orders and expired mash and gravy and coleslaw, and slightly raw chicken.. Apologies for the long story but try to understand it's my first complain for all these years.