S**** your App. It's useless...

I order KFC online and pay for it straight away. The idea behind the online order is to skip the queue and to plainly receive the meals at the collection point.

Yesterday, I ordered twice from KFC. First as a breakfast for our office. I placed an order, checked in immediately and arrived at the KFC 10 minutes later. The KFC was quiet and when entering the shop I was the only customer. They havent even seen the printed receipt nor started the order. I had to wait 15 minutes for that order.

Later I ordered lunch for my family. I only have an hour lunchtime and I have to travel firstly to KFC then to my house. The idea is to pick up the food again at the collection counter and then head home, further more, I don't want to spend unnecessary time in the restaurant because of Covid.

I placed the order online via the KFC App again and paid for it at 12:20. I "checked-in" at 12:43 and arrived at the KFC at 13:00. Guess what, they havent touched that order either. I went to the collection point with my online order receipt and again, no one had an adea of that order. The order was there, still in the printer, they just haven't noticed it for the second time that day. I asked to see the receipt. It was printed at 12:43... The cashier said they would start preparing our meals and it would take around 10 minutes. I was furious and left the store without the meal and bought pies at the garage across the street. I will NEVER buy from KFC Senekal again. What ****es me off is that no one cares. It's a case of "Meh..." and they just carry on...

No apologies, no management, no worries, no accountability.

This is KFC Senekal...