Rude, vulgar, unprofessional staff and management.

Went to KFC in Florida Goldman to purchase an order. Upon leaving the store we went home to enjoy our meal, only to notice that there was wings missing from our order. Coming from Bosmont we drove back to Florida KFC for them to rectify their mistake. We walked into the store, asked for the store manager whom first hid away in the back office and then sent Fathima the supervisor NOT manager. She was extremely rude and aggressive and accused us of lying. Thato the helper packing the food had no remorse and insisted our order was packed in. This was extremely unprofessional disgusting behaviour coming from KFC. All we wanted was an apology and our food we didn't get. Fathima insisted we give her the receipt which we refused as we want it for proof, she grabbed the receipt, ripping my arm in the process, never in my life have I experienced such poor behaviour. The store was full with Fathimas performance and nonchalant, rude, vulgar behaviour. Our food was reheated and NOT replaced like she said they would, even worse than the initial purchase. A hard, old, shriveled zinger burger with wilted Lettuce and tomato and tiny big pieces of chicken. We had asked in facet begged to see footage where Thato had said to Fathima he packed the wings in the bag, she refused to look at footage and said they would view it later (took down our details to investigate and call back) Again I say, all we wanted was an apology and our correct order, no arguments yet we received the total opposite. KFC head office needs to intervene and send their staff for etiquette, interpersonal s****s and customer training.