RUDE customer service and bad treatment

<p>i went to KFC Vanderbijlpark. apparently they have introduced the new order system where you order talking to a consultant before you get to the paying section. the "order here" sign was not clear from the drive-thru entrance, all i saw was KFC breakfast meals being advertised. so I proceeded to the next window to be greeted by this rude lady called Palesa. she told me to go back and place my order where it says"order here" even though she was the one with the ear-piece, meaning I will be talking to her either way whether i go back or not. secondly, there were already two cars behind me and they both passed the "order here" sign because i am sure they did not see it either. that meant for me to place an order all three of us had to reverse out of the drive-thru. the lady told me to get out of the car and walk to the "order here" sign and place my order to her and then walk back to the window and pay then proceed in the drive thru. I find that really cold and bad service because she is taking orders and there were cars from behind, it is not like i was gonna punch my order or anything, it was the same as talking to her either way. and what is bad is that is a new service, KFC is introducing, they should know to train their staff on making sure the customers are aware of the "order here" sign before bullying them like i was bul**** and also the lady was plain rude, even the guy behind me noted that. unless if KFC fixes such services they will lose clients. I am paying with my money the least i expect is to be treated with respect.</p>